Only one incident in a given 12-month period is allowed per unit under Premium Support.
Liquid spilled on or in unit
Drops, falls, and other collisions
Damage caused by electrical surge
Damaged or broken LCD due to a drop or fall
Blown fuse in ammeter
The following items are NOT covered:
Intentional damage (such as hammer marks)
Cosmetic damage
Theft
AMS Trex Support renewal purchases do not have any physical deliveries. Support details will be available through the
AMS Trex Online Portal (https://ecs.emerson.com/ECSPortal) and on your AMS Trex unit after updating your unit with the AMS Trex Upgrade Studio PC application.
All new AMS Trex units are covered under the manufacturer